Refund Policy
The current Terms of Use is an important document you should carefully read before deciding on the use of the earobot.co website services. Pay attention to the following risks of using EARobot Services:
All purchases in EARobot Services are final. No refund or replacement of a product or a service is provided unless there are objective reasons, such as incorrect operation of an application or inconsistency with a description. By purchasing digital content in EARobot Services (for example, licenses for software applications in the Market service or a signal subscription in the Signals service), You agree not to use the right of withdrawal stipulated by law.
You agree to follow the applicable terms of use or any other legal agreement with ARTISYN MARKETING SDN BHD, a Payment Processor or a third party that governs the use of a given payment processing method. ARTISYN MARKETING SDN BHD reserves the right to add or remove payment methods at its sole discretion. You alone are responsible for paying all additional costs associated with purchases in EARobot Services.
12.7. Prices in MQL5 Services are defined by the sellers themselves and can follow a dynamic/surge scheme. No refunds are given for any price alterations, and/or differences, emerging from the aforementioned scheme(s). The product price is deemed as the one reflected at the particular transaction/purchase time instant.
12.8. In executing financial operations in MQL5 Services, You are responsible for paying all applicable taxes, duties and customs duties relating to financial transactions in MQL5 Services, including any related penalty or interest.
12.9. You agree to comply with any and all applicable laws relating to taxes. You also agree to submit any required tax reports and to pay any taxes arising in connection with Your use of the www.mql5.com website and MQL5 Services by yourself, at the place of your tax-residence. You will be held responsible for failure to comply with any applicable tax law.
12.10. In order to be able to make purchases in MQL5 Services, a User should register on the www.mql5.com website. When registering, a User agrees to provide reliable and relevant information by filling out the appropriate registration form.
12.11. Any purchase made in MQL5 Services can only be made by natural physical persons and not legal entities. Thus, the aforementioned, is considered to be a Business-To-Customer sale (B2C) and not a Business-To-Business sale (B2B). In return, and in the event of any applicable VAT charges, these will follow the One Stop Shop (OSS) scheme, as this is regulated and defined by the European Union. In the event of purchases by Sole Traders, who are VAT-registered in any European Union country, and upon provision of the relevant documentation, reverse charges will apply. Registrations in MQL5.com of sellers, which involve Company name(s) are for indicative purposes only, and will not affect any taxation or sale type treatment.
12.12. The data entered during a registration should correspond to a true and correctly indicated User’s name/surname. MetaQuotes Ltd has the right to request a document proving a User identity (including, but not limited to, a copy of the passport, ID card or any used payment card) at any time to confirm the provided data. If a User has not provided or cannot provide such information, MetaQuotes Ltd has the right to suspend the User’s payment transactions in MQL5 Services until the User provides the required information, and/or permanently disable financial transactions for the User on the www.mql5.com website in case of the User’s failure to provide the required information.
12.13. The User shall use only one unique MQL5 ID on the www.mql5.com website. In case additional/repeated User accounts are detected, all of them shall be closed. MetaQuotes Ltd also reserves the right to invalidate all payment transactions made from additional/repeated accounts.
12.14. The User shall notify MetaQuotes Ltd of changes in any personal or financial details affecting the use of MQL5 Services and making payments on the www.mql5.com website. The responsibility for the notification of any such changes lies with the User. Any intentional misinformation provided by a User may be considered a violation of the current Terms of Use.
12.15. The User confirms that he/she is a full owner of the Funds, and these Funds have no criminal and/or illegal origin. All information a User provided during the registration process and/or afterwards, including information provided as part of any transaction that requires the depositing of Funds, is true, relevant, accurate and fully corresponds to the name(s) on the credit/debit card(s) or other Payment Accounts that are to be used to deposit/withdraw funds to/from the User’s Payment Account.
12.16. MetaQuotes Ltd has the right to impose limits on depositing or withdrawing Funds in accordance with the internal security policy.
12.17. The User acknowledges and agrees that his/her Funds, the balance of which is displayed in the Client Area, are not a bank account, and therefore, no insurance, guarantee, replenishment or other protection tools from deposit insurance or bank insurance, as well as from any similar insurance systems, apply to him/her. No interest is paid on the User’s Funds.
12.18. While using a specific payment method, a User shall make sure that the Payment Account is opened in his/her behalf with this Payment Processor. MetaQuotes Ltd is not responsible to a User whose name is different from that registered in the Client Area.
12.19. The User agrees not to refuse from previous transactions or to deny or cancel any payments made by him/her that could cause a third party to return the payment in order to avoid any legal liability.
12.20. In case of suspicious or fraudulent money deposits, including the use of stolen credit cards and/or any other fraudulent activity (including any refunds or payment cancellations), MetaQuotes Ltd has the right to request additional information about the client and/or the origin of funds and reserves the right to block the User’s Funds, cancel any payments and recover funds in case the User is unable to provide requested information/documents in full and/or submitted information/documents are invalid. We have the right to inform the relevant authorities and/or organizations (including credit information agencies) of any payment fraud or other illegal activities.
12.21. To withdraw Funds, a User shall submit the appropriate funds withdrawal request from the Client Area. To do this, the User should select one of the payment systems indicated on the MetaQuotes Ltd Website and click on the appropriate link specifying all the necessary data.
12.22. Users’ funds withdrawal requests are processed by the financial department during business hours on a first-come, first-served basis.
12.23. MetaQuotes Ltd is not responsible for the activities (errors, delays) of the Payment Processors, through which the User deposits/withdraws Funds. In case of a cancellation of a transaction by a Payment Processor, MetaQuotes Ltd also cancels the corresponding transaction on the www.mql5.com website.
12.24. The User can close his/her Account at any time. To do this, the User should send a request by e-mail or via other available communication channels provided on MetaQuotes Ltd Website. Before closing the Account, all available User Funds shall be paid in accordance with these Terms of Use, Rules and Additional Agreements.
12.25. The User shall use his/her Funds only for making purchases in MQL5 Services. All other operations (transferring funds to other payment systems, paying for various services, etc.) are prohibited.
12.26. MetaQuotes Ltd reserves the right to refuse to accept Funds from any person without explanation, as well as refuse to register on MetaQuotes Ltd Website and/or delete the Account in case of obvious violations by the User.
12.27. The User is fully responsible for keeping the data on his/her MQL5 ID and Password confidential, as well as responsible for any actions and transactions performed with the User’s Funds, including all losses incurred by the User through the actions of third parties.
12.28. The User agrees to immediately notify MetaQuotes Ltd of any case of unauthorized access to his/her Funds and/or any violation of the security of his/her MQL5 ID. The User agrees to provide evidence of such unauthorized access upon request. Under no circumstances shall MetaQuotes Ltd be liable for any damage incurred by the User as a result of improper use of his/her MQL5 ID, Login or Password by another person, or for unauthorized access to the User’s Client Area, regardless of whether they were authorized by the User or carried out without the User’s knowledge.
12.29. Except as expressly provided otherwise in these Terms of Use or in Rules or Additional Terms or Additional Agreements of the appropriate MQL5 Service, all sales are final, and no compensation, refund or replacement of purchased products, goods or services shall be provided. Your rights to cancel, return purchases or get a full refund are provided in the above Rules, Additional Terms and Additional Agreements of corresponding MQL5 Service.
12.30. Under EU law, You have the right to cancel your purchase of digital content, such as software applications or subscriptions to digital content, within 14 days. However, when purchasing such content (or subscribing to it) in MQL5 Services, You agree that it will be provided to You immediately, and thereby waive Your statutory right of withdrawal. Consequently, You shall not be able to claim a refund or other reimbursement if You receive the content in proper condition.
12.31. No refund can be obtained after Your subscription to digital content begins. If You no longer want to use a subscription, You can cancel it. The access to the content remains till the end of the paid period.
12.32. Refund methods. If purchased digital content does not match the description in MQL5 Service or does not work correctly, You can contact the software developer or the signal provider for help or request a refund on the www.mql5.com website by contacting the administration via the Client Area.
12.33. Refunds are made only for objective reasons, such as incorrect application operation or inconsistency with the description in MQL5 Services. The application for a refund should be sent by the User no later than 30 days after the purchase of digital content. A decision on a refund is made within 14 business days. If it is positive, the funds are deposited to the MQL5 account.